FAQs

Frequently Asked Questions (FAQs)

1. What is dropshipping?

Dropshipping is a business model where we partner with suppliers to deliver products directly to you. We don’t hold inventory—when you place an order, the supplier ships it directly to your address.

2. How long does shipping take?

Shipping times vary depending on your location and the product ordered. On average:

  • USA & Canada: 7-15 business days
  • UK & Europe: 10-20 business days
  • Australia & NZ: 10-25 business days
  • Rest of the world: 15-30 business days

Note: Some items may arrive faster, while others may take longer depending on demand and destination.

3. Can I track my order?

Yes! Once your order is shipped, we’ll send you a tracking number via email. You can track your order using the link provided in the email.

4. How do I cancel or modify my order?

You can cancel or modify your order within 12 hours of placing it. After that, the order is processed and cannot be changed. Please email our customer service team as soon as possible at [your support email].

5. What is your return and refund policy?

  • Returns: You can request a return within 30 days of receiving your order.
  • Refunds: We offer refunds for damaged, defective, or incorrect items. Contact us with photos of the issue at [your email].
  • Exchanges: If you received the wrong size or item, please reach out, and we’ll help you with the exchange process.

5. My order hasn’t arrived yet. What should I do?

If your order is delayed beyond the estimated delivery time, please:
1️⃣ Check the tracking link for real-time updates.
2️⃣ Contact us at [your email], and we’ll look into it for you.

6. What payment methods do you accept?

We accept:
✅ Credit/Debit Cards (Visa, Mastercard, American Express)
✅ PayPal
✅ Apple Pay / Google Pay

7. Is Cash on Delivery (COD) available?

COD availability depends on your location. Please check the payment options at checkout or contact us for more details.

8. How can I contact customer service?

You can reach out to our support team via:
📧 Email: [Your Email]
📞 Phone: [Your Contact Number]
💬 WhatsApp Chat: Click [here] to chat with us now!

We’re available [your working hours] to assist you!